kholo Terms and
Conditions

1 Account Registration and Eligibility

To open an account and use the services on kholo, users must meet the following conditions.

1.1 Age Requirement

The minimum age to use any kholo service is 21 years. No person under the age of 21 may create an account or use any betting or casino service. kholo may request the necessary documents to verify age at any time.

1.2 Registration Conditions

• Each user may open only one account. kholo reserves the right to close all accounts if a single person is found to hold more than one.
• All information provided at registration must be true, accurate and up to date. An account created with false information will be closed immediately.
• Users are required to keep their account login details confidential. Full responsibility for account security rests with the user.
• Any unauthorised access or suspicious activity on the account must be reported to the kholo support team immediately.

1.3 Identity Verification

kholo may request identity documents, proof of address or other paperwork from a user at any time to ensure security. If documents are not provided within the specified time, the account may be temporarily suspended.

2 Deposits and Withdrawals

All rules relating to financial transactions on kholo are set out in detail in this section.

2.1 Deposit Methods and Limits

The approved deposit methods on kholo are bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳300.

2.2 Withdrawal Methods and Limits

The same methods apply for withdrawals: bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours.

2.3 Transaction Conditions

• The account must be fully verified before a withdrawal can be made.
• To withdraw funds earned from a bonus, the specified wagering requirement must be met (see section 3 for details).
• kholo reserves the right to carry out additional verification or place a temporary hold on suspicious transactions.
• Withdrawal funds will be sent only via the same method used for the deposit.

3 Bonuses and Promotions

Various bonuses and promotional offers are available on kholo. Please read the conditions in this section carefully before claiming any offer.

3.1 Welcome Bonus

kholo offers new members a 200% bonus on their first deposit, up to a maximum of ৳5,000. The full bonus amount must be wagered 10 times before it can be withdrawn.

3.2 Bonus Conditions

• The welcome bonus can be claimed only once per user.
• Bonus funds cannot be transferred to another account.
• If the deposit amount is withdrawn before the wagering requirement is met, the bonus will be cancelled.
• kholo reserves the right to cancel or amend any promotion if necessary.

3.3 VIP Cashback

kholo's VIP programme has four tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%) and Platinum (up to 1.5%). Weekly cashback is calculated based on the net loss for that week.

4 Game Rules and Betting Regulations

The following rules apply when using slots, live casino, sports betting and other services on kholo.

4.1 General Betting Rules

• A confirmed bet cannot be changed or cancelled.
• kholo reserves the right to void a bet if a technical fault produces an abnormal result.
• Any attempt to gain an unfair advantage through multiple accounts or improper methods will result in the relevant account being closed.
• Betting is not a guaranteed source of income. Please bet responsibly.

4.2 Sports Betting

For betting on cricket (including BPL, IPL and T20 World Cup), football and other sports, bets will be settled once the event result is confirmed. If a match is postponed or cancelled, kholo will settle bets in accordance with its established policy.

4.3 Live Casino

In live casino games (baccarat, roulette, Teen Patti, etc.), the announcement by the dealer or system is considered final. If a round remains incomplete due to a disconnection, the result will be determined from the system log.

5 Prohibited Activities

The following activities are strictly prohibited in order to maintain the integrity of kholo's service.

• Using another person's account or placing bets on behalf of a third party.
• Using automated software, bots or any other unfair technical methods.
• Misusing bonuses — for example, claiming bonuses through multiple accounts.
• Money laundering or using funds from illegal sources for gameplay.
• Attempting unauthorised access to kholo's systems or network.
• Abusive or threatening behaviour towards other users or staff.

If any of the above activities are proven, kholo will suspend or permanently close the account and reserves the right to forfeit all balances in that account.

6 Privacy and Personal Data

kholo treats the protection of users' personal data as its highest priority. Information collected during registration and while using the service is used solely for providing the service, verifying identity and preventing fraud.

Full details of how personal data is collected, stored and used can be found in our Privacy Policy. By using the service, you are also considered to have consented to that policy.

• User data is not sold to any third party.
• Data may be disclosed to authorities where required by legal obligation.
• Users may request correction or deletion of their own data.

7 Responsible Gaming Policy

kholo believes that betting and casino games are a form of entertainment, and we are committed to ensuring they do not have a negative impact on any user's life. All gaming and betting activities are intended for persons aged 21 and above.

Our Responsible Gaming Guidelines provide detailed information on setting deposit limits, taking breaks and self-exclusion. If a user feels that gaming is getting out of their control, please contact our support team immediately.

7.1 Self-Control Tools

• Deposit limits: Set a daily, weekly or monthly cap on deposits.
• Time-out: Take a break from the account for a set period.
• Self-exclusion: Request to have your account closed by yourself.

8 Support and Complaint Resolution

kholo provides support 24 hours a day, seven days a week in Bengali and English via live chat and email. For any issue or complaint, please contact the support team first.

8.1 Complaints Process

• Immediate assistance is available through live chat.
• Detailed complaints can be submitted by email. The support team will respond as quickly as possible.
• The support team's decision in resolving a complaint is considered final, though users may request a review if needed.

For answers to common questions, visit our Frequently Asked Questions (FAQ) page — it covers many common questions about deposits, withdrawals, bonuses and accounts.

9 Intellectual Property and Content

All content published on the kholo website — text, images, logos, software, designs and other materials — is protected under the intellectual property rights of kholo or its licensors.

• Users may view this content for personal, non-commercial purposes.
• Copying, modifying or commercially using any content without prior permission from kholo is strictly prohibited.
• Written permission is required to use kholo's name, logo or trademarks.

10 Limitation of Liability

kholo is committed to providing the highest quality service, but is not liable in the following circumstances:

• Service disruption caused by internet disconnection or technical faults.
• Any fault on the part of a third-party game provider.
• Account loss resulting from the user's own negligence.
• Problems arising from incorrect information provided by the user.

In any circumstance, kholo's maximum liability will not exceed the funds held in the user's account.

11 Account Closure and Termination

11.1 Closure at the User's Request

Users may request to close their account at any time. Any eligible balance in the account at the time of the request may be withdrawn in accordance with the standard rules.

11.2 Closure by kholo

kholo may temporarily suspend or permanently close a user's account for any of the following reasons:

• Breach of any clause of these Terms.
• Failure to complete identity verification or provision of false information.
• Evidence of fraudulent or improper activity.
• A directive from a legal authority.

If an account is closed for a legitimate reason, the eligible balance at that time will be returned. However, if closure is due to a breach of the rules, the balance may be forfeited.

12 Applicable Law and Dispute Resolution

The law applicable to the drafting and interpretation of these Terms will be determined in accordance with kholo's governing authority. Any dispute between kholo and a user will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the established dispute resolution process will be followed.

If any clause of these Terms is found to be legally unenforceable, only that clause will be considered void and the remaining Terms will continue in full effect.

13 Amendment and Effectiveness of Terms

kholo reserves the right to amend, change or remove any part of these Terms at any time. Revised Terms take effect as soon as they are published on the website.

For significant changes, an effort will be made to notify registered users in advance, though this is not an obligation on kholo's part. Users are advised to check this page regularly at their own responsibility.

Continued use of the service after any amendment will be considered as the user's acceptance of the revised Terms.