Play responsibly,
keep the fun safe
kholo believes that the enjoyment of entertainment is genuine only when it stays within limits. On this page you will find safe gaming tools, warning signs, and ways to get help when needed.
Age limit and commitment
For adults only
To open an account on kholo and take part in any casino or betting activity, you must be at least 21 years old. Accounts belonging to minors are closed immediately.
kholo is an entertainment platform only. Under our terms and conditions, users must play voluntarily and with full awareness — not under any financial pressure. Gambling should never be used as a way to solve financial problems.
- Minors are not allowed to create or use accounts — age verification is mandatory.
- Deposit limits, session limits, and cooling-off periods can be set directly from your account.
- Self-exclusion is available — with a single request, your account can be closed for a set period or indefinitely.
- Your gaming history and financial transaction records can be viewed at any time.
- Our 24/7 support team assists in Bengali — contact us via live chat if you need help.
- Your information is kept secure in accordance with our privacy policy.
Tools to keep yourself in control
kholo has several tools that help you set your own pace and limits for playing. Use them — it is not a sign of weakness, it is a sign of good judgment.
Deposit Limit
Set your own maximum daily, weekly, or monthly deposit amount. Reducing the limit takes effect immediately; increasing it has a 24-hour delay.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time runs out, a warning appears and the session ends automatically.
Cooling-Off Period
Temporarily close your account for anywhere from 1 day to 6 weeks. During this time, logging in or making a deposit will not be possible.
Self-Exclusion
If you feel you need a longer break, choose self-exclusion — from 6 months up to permanently. Let the support team know via live chat and they will start the process.
Gaming History Review
View a full list of all your betting and casino activity from your account. This helps you understand how much time and money you have spent.
Reality Check Reminder
A reminder pop-up appears at set intervals — it lets you know how long you have been playing and how much money you have used.
Recognise the warning signs
There are some common signs of problematic gambling. If you notice these in yourself or someone close to you, it is important to seek help without delay. These signs are nothing to be ashamed of — facing them takes courage.
Spending beyond your means
Spending money outside your budget, borrowing money, or cutting back on other essential expenses to gamble — this is a clear signal.
Unable to accept losses
Returning repeatedly after a loss to try to recover what was lost, and feeling the urge to place larger bets.
Hiding it from loved ones
Concealing the amount you play or your losses from family or friends, or lying about it.
Impact on daily life
Spending long hours gambling at the expense of sleep, work, studies, or family responsibilities.
Mood and anxiety
Feeling restless, irritable, or angry when unable to play — this is a sign of psychological dependence.
Loss of control
Repeatedly trying but being unable to reduce or stop gambling — this is a sign that professional help is needed.
Where to find help
Talking about a problem may feel difficult, but it is the most important step. Use the options below — you are not alone. Our FAQ has more information on responsible gaming.
kholo Live Chat Support
24 hours a day, 7 days a week — in Bengali or English. If you need help with self-exclusion or setting limits, just say so directly in the chat.
Contact by Email
If live chat is not convenient, write to us by email. Our support team replies in Bengali and keeps your information completely confidential.
Family and trusted friends
Talk openly with the people close to you. Support from family is the greatest strength on the path to recovery.
Professional counselling
Speak with a mental health professional or addiction specialist. Several government and private organisations in Bangladesh offer this service.
Mental health services
Addiction treatment is available at various hospitals including the National Institute of Mental Health — contact them if needed.
Self-help groups
Talking with others who have faced the same problem can sometimes be just as effective as professional help.
Core principles of responsible gaming
kholo is an entertainment platform — it is not a source of income. Slots, live casino, or sports betting — winning and losing are equally possible in all of them. So set a budget before each session and be prepared to accept losing that amount.
Keep in mind — there is no strategy that guarantees long-term winnings in gambling. No system or "formula" ensures a win on every bet. Placing larger bets in an attempt to recover losses almost always leads to even greater losses.
Avoid playing when drinking or under stress — your ability to make decisions is reduced in that state. Take regular breaks, go for a walk, and enjoy other parts of life outside of gambling.
If you notice someone you know gambling excessively, speak to them directly. Do not judge — talk with empathy and let them know about kholo's support channels or professional help. Visit this page to learn more about us.
A short guide to safe gaming
- Play for entertainment only, not as a way to earn money.
- Set a fixed budget before each session.
- Avoid the urge to chase losses.
- Do not play in one sitting for longer than your set time.
- Never bet with borrowed money or funds set aside for essentials.
- Stop playing when you are stressed, tired, or have been drinking.
- Give time to your family — do not let gambling harm your relationships.