kholo Privacy Policy

1 Introduction and Scope

kholo is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the kholovip.cam website and all related services. This Policy takes effect when you create an account on kholo, use our services, or contact us.

The purpose of this policy is to clearly inform you about what information is collected, how that information is processed, and what steps we take to protect your privacy. kholo believes that user trust is built when users know their information is in safe hands.

To understand all terms and obligations related to our services, please also read the Terms and Conditions page, where the full rules of use are set out.

2 What Information We Collect

kholo collects only the information that is necessary to provide services and that is legally permitted. We collect information in the following categories:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)

2.2 Financial Information

• Deposit and withdrawal transaction history
• bKash, Nagad, Rocket, or Upay account numbers (mobile wallets)
• Other relevant information related to payment methods

2.3 Activity Information

• Game play history, betting records, and transaction logs
• Support chat and email communication records
• Information on bonus and promotion receipt and use

2.4 Technical Information

• IP address and device type
• Browser type and operating system
• Site access times, page visit data, and session data
• Information collected from cookies (see Section 7 for details)

3 How Information Is Collected

kholo collects information in several ways. The main methods are described below:

• Directly provided: Information you give yourself when registering an account, logging in, making a deposit, or opening a support ticket.
• Automatic collection: Technical information (IP, device, cookies) collected automatically when you access the site.
• Transaction processing: Relevant transaction confirmation information received from payment gateways (bKash, Nagad, Rocket, Upay).
• Verification services: Information received from third-party verification services used for age and identity verification.

4 Purpose of Using Information

Collected information is used for specific and legitimate purposes. kholo processes your information for the following reasons:

• Account management: Confirming registration, maintaining account security, and verifying user identity.
• Service delivery: Enabling gameplay, betting, and processing deposits and withdrawals.
• Bonus eligibility: Determining eligibility for promotional offers including the 200% welcome bonus and VIP cashback.
• Customer support: Providing effective assistance via 24/7 live chat and email.
• Fraud prevention: Identifying unusual transactions and ensuring the security of the platform.
• Legal obligations: Processing required to comply with applicable laws and regulations.
• Service improvement: Analyzing user experience to further improve the platform.

We monitor playing patterns to ensure balanced and responsible gaming. Detailed guidelines on this are available on our Responsible Gaming page.

5 Data Storage and Security

kholo uses modern technical and administrative measures to protect your information.

5.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption is used for all data transmission.
• Strong hashing algorithms are used to store passwords — raw passwords are never stored.
• Server access is controlled and regular security audits are carried out.
• Firewalls and intrusion detection systems are active to prevent unauthorized access.

5.2 Data Retention Period

All necessary information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period if required by legal obligations or fraud investigations. At the end of this period, the information is securely deleted or anonymized so that it can no longer be used to identify anyone.

6 Sharing Information with Third Parties

kholo does not sell your personal information. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment processors: Mobile wallet services such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions.
• Game providers: Minimal technical gameplay-related information is shared with Pragmatic Play, PG Soft, JILI, Evolution, and other game studios.
• Identity verification services: Approved third parties may be used for age and identity verification.
• Legal authorities: To comply with court orders or legitimate legal processes from authorities.
• Fraud prevention agencies: With specialized services dedicated to protecting the security of the platform.

When sharing information with third parties, the minimum necessary information principle is always followed. Our partners have their own privacy policies and are required to follow them.

7 Cookies and Tracking Technologies

The kholo website uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for the basic functionality of the site.
• Functionality cookies: Used to remember your preferences (such as language selection).
• Analytics cookies: Collect anonymous statistics to understand how the site is used.
• Security cookies: Help prevent fraud and unauthorized access.

7.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some key features of the site to stop working correctly.

8 Your Rights and Controls

kholo aims to give users the greatest possible control over their own information. You have the following rights:

• Right to access: You can ask to know what information we hold about you.
• Right to correction: You can request that incorrect or outdated information be updated.
• Right to deletion: In certain circumstances you can request that your information be deleted — however, if there are legal obligations, it may not be possible to delete all information.
• Right to object to processing: You can object to your information being used for specific purposes.
• Right to data portability: You can request a copy of your information in a convenient format.

To exercise any of the above rights, contact us at the email address mentioned below. After verifying your identity, we will do our best to respond as quickly as possible.

9 Protection of Minors

All kholo services are for persons aged 21 or older only. Age verification at registration is mandatory. No one under 21 may open an account — if we receive information that an account belongs to a minor, that account will be closed immediately and the related information will be deleted.

We never intentionally collect personal information from minors. If a parent or guardian believes their child has mistakenly opened an account, please contact our support immediately.

10 Policy Changes

kholo reserves the right to review and update this privacy policy as needed. If significant changes are made, we will post a notice on the site and inform registered users by email. The updated policy will take effect from the date it is published.

Continuing to use kholo's services after a policy change means you accept the new terms. We therefore recommend checking this page from time to time.

To learn more about our services, visit the About Us page, where detailed information about kholo's operations and goals is provided.

11 Contact

For any questions or concerns about this privacy policy, or to exercise your rights regarding your information, contact us through the following: